Using your Credit Card

When you check out you will be asked for your contact and credit card information via a secure online form. Enter your name exactly as it appears on your credit card. Then fill out your credit card billing address as it appears on your credit card statement. It's easy to change or make corrections to this information -- simply highlight the area you want to edit and type in the new information. It's important that you include your phone number in case we need to speak with you about your order.

Credit Card information we require: (Visa, MasterCard, Amex, Discover)

• Credit Card Number
• Expiration Date
• Security Code (found on the back of the card) if using Amex (4 digit found on front)
• Name on the Card

When you will be charged

The credit card that you specify for your purchase will be charged at the time the order is shipped.

Using other forms of payment

If you are paying by personal company check, money order or cashier check, please call us with your intended order. Call us toll free at 800-251-7543. If you choose to pay by check or money order, your order will be held until we have received payment.

Confirming the Status of Your Order

If you have provided us with all the required information during our secure online check out process, you will be sent a confirmation page within 24 hours acknowledging that we have received your order. Please call 800-251-7543 if you have any other questions.

International Ordering

To place an International order please contact our office at 310-787-7002 or email us at customerservice@dreamous.com All payments and prices on Dreamous.com are in United States Dollar. All international orders must be paid by a credit card. Your credit card company will process and convert the order charge into your country's currency. Your total charge will be dependent on the exchange rate against the U.S. Dollar.

Out of stock items

While we make every effort to remain in stock, occasionally we are out of certain items. If we are out of stock on an item that you've ordered, we will note the item is out of stock on your receipt or invoice. Any out-of-stock items will be removed from your order total and will not be charged to you. When the item becomes available, we will contact you in order to notify you that the item you ordered is in stock. You may decide at this point whether or not you still want the item. You will not be charged shipping on out of stock items provided that you paid for shipping on your original order.

Tracking your order

If your order is shipped via UPS, you can track the status of your shipment. Note: It may take 24 hours before tracking information appears on the carrier's web site, www.ups.com.

Why is my order late?

When trying to estimate package delivery time, you should consider the following:

• Credit card approval must be received prior to processing.
• Overnight orders placed after 1:00 PM PST will be processed the following business day.
• Delivery only occurs on business days -- Mondays through Fridays excluding holidays unless Saturday delivery is specified.
• Overnight delivery is not available on Saturday or Sunday.
• There are certain holidays that carriers do not pickup or deliver.

Questions?

Please let us know if there are other questions you have about shopping at dreamous.com. You may e-mail us at customerservice@dreamous.com or call us directly at 800-251-7543. Our customer service hours are 9 - 6 PM PST, Monday through Friday.
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We do not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, we give your name, shipping address, phone number, and order information to our shipping carrier. We also supply your name, billing address, and credit card information to the credit card processor who bills your account. We have strict guidelines requiring all third parties to keep any shared personal information confidential.

Personally Identifiable Information

When you make a purchase on our site, you provide the following information:

• Name
• E-mail address
• Billing and shipping address
• Telephone number
• Type of credit card you are using
• Credit card number and expiration date, or other form of payment

Cookies and Why We Use Them

Simply put, a cookie is a small piece of information that web sites use to remember information about users. We use transient cookies to provide continuity from page to page on our "search" and "shopping cart" features. Within a single visit, these cookies store information such as your shopping list to simplify checkout. They do not contain any personally identifying information.

Dispute Resolution

We will remedy any errors or wrongful actions arising in connection with our privacy policy. Our organization processes all disputes through email. Please send your comments to us via email and allow up to 48 hours (business days) to receive a reply.

Stated Use

The collected information is used by us or an agent that processes data only on our behalf for the completion of the stated purposes. Information is retained for an indefinite period of time.

Children's Online Policy

We are committed to the preservation of online privacy for all of its Web site visitors, including children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13. We sell products intended for purchase by adults. If you make a purchase on our site, you are representing that you are an adult. If you are a child under the age of 13, you must ask your parent or guardian to assist you in using this website.

Customer Information Policy

Dreamous.com collects customer information in an effort to improve our customers' shopping experience. Dreamous recognizes that it must maintain and use customer information responsibly. We may use customer information for marketing and promotional purposes. We do not sell online customer information to any outside company or third party. If you would like to ensure that we do not sell your information to third party companies, just send an email message to customerservice@dreamous.com and please type "no third parties" in the subject line of your email.

If at any time you would like us to delete your registration information, feel free to contact us. Please be sure to include your email address and full name.

Your Information Is Secure

Protecting your order information is a priority. Dreamous.com makes every effort to protect your online order information. When placing an order using our online secure order form, please fill it out completely.

Privacy Policy Act

Dreamous cares about protecting our customers personal privacy; therefore, we maintain the following privacy principles:

• Collection of Information. Any information obtained from you is purely for specific business purposes only. Such information is used to design or improve our products, update you on newly developed information, as well as to understand and address your needs so that we may provide you with quality of service you’re looking for.
• Prohibit the disclosure of information to outside companies or agencies. Dreamous does not reveal any personal information to outside parties with the intention to rent or sell names for mailing purposes. All personal information provided to Dreamous is kept confidential.
• Opt-Out Policy. Our customers have a choice to receive or not receive information/mailings from Dreamous. If you do not wish to receive any information via e-mail or mailings, simply e-mail your objection to info@dreamous.com and we will remove your name from any future mailings.

Security

After placing your order, a Customer Service Representative may contact you to:

• Verify price and availability or your product.
• Discuss payment options.
• Let you know when your products will be shipped.
• Answer any questions you may have regarding your order.

Fraud Prevention

• All credit card transactions are thoroughly reviewed by a credit card security specialist for fraud indicators prior to processing the credit card.
• Any orders that have one or more "potential fraud indicators" may be cancelled, without notice, at our discretion.
• All potential fraud indicators are immediately reported to the appropriate credit card issuing bank for further investigation.
• If your order contains any unusual circumstances that may be considered a fraud indicator, we strongly recommend that you contact us by phone to prevent delays or cancellation of your order.

Because you are a valued customer, we believe in earning your trust and keeping it. These privacy principles are placed so as to implement the preservation of any misuse of information.


We Care About What You Think

Please let us know if there are other questions you have about our policy. You may email us at customerservice@dreamous.com or write us at: Dreamous Corportion, Privacy Policy Dept., 2720 Monterey Street Suite 401, Torrance, CA 90503.
"No Hassle" Guarantee

All of our products are registered with the FDA and contain a NDC#. We are proud of the quality of our products and want to make sure that you are completely satisfied. Our “No Hassle” returns policy guarantees you up to 45 days from the purchase date.

Product Returns

You may return your product (s) for a full refund. If you wish to return a product (s), please notify us by email, customerservice@dreamous.com  or phone, (800) 251-7543 to get a return authorization number.

We will issue a full refund, excluding shipping and handling, for unopened bottles, no questions asked. For opened bottles, you may make an exchange or receive store credit. For skin care products, 3* or more purchases needs to be made to get a full refund.

*We at Dreamous® strongly recommend using 3 of our skin care products in combination to get the full benefits and therapeutic results. We know your skin will love it. However, if you are still unsatisfied and are not happy with the results, we will give you a full refund.  

Send it back to:

Dreamous® Corporation
Attn: RETURNS
2720 Monterey Street
Suite 401
Torrance, CA 90503

We recommend you use UPS or insured mail for returns as we cannot be responsible for items that never make it back to our warehouse. For further assistance with returns or exchanges, please contact a Customer Service Specialist at 800-251-7543.